These Terms of Service ("Terms") govern your access to and use of the LiveLens platform, including our website, creator tools, AI Studio, asset library, AR publishing and hosting features, analytics, and related services (collectively, the "Service").
The Service is operated by StellarLabs Africa LTD ("StellarLabs Africa," "LiveLens," "we," "us," or "our").
StellarLabs Africa LTD
Registered Business Address: Kasoa, near Mother and Child Hospital, Ghana
Company Registration Number: CS185750926
Website: stellarlabs.africa
General Support: hello@stellarlabs.africa
Legal and Privacy: legal@stellarlabs.africa
Telephone: +233 55 440 6529
By creating an account, accessing, or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
Our Privacy Policy explains how we process personal information and is incorporated into these Terms by reference.
1. Eligibility
You must be at least 16 years old and legally capable of entering into a binding agreement in your jurisdiction to use the Service. If you are under the age of majority in your jurisdiction, you may use the Service only with the involvement and consent of a parent or legal guardian where required by law.
If you use the Service on behalf of a company, organization, or other legal entity, you represent that you have authority to bind that entity to these Terms.
2. Definitions
"User Content" means content, files, assets, projects, prompts, media, configurations, and other materials that you upload, submit, create, or publish through the Service.
"AI Credits" means credits made available for eligible AI generation features.
"Published Experience" means an AR experience made available to end users through LiveLens hosting, a link, QR code, image target, or other publishing mechanism.
"Concierge Services" means optional Built-for-You services through which LiveLens or its designated partners design or build AR experiences for a customer under an accepted proposal or statement of work.
3. Account registration and security
You must provide accurate and current account information and keep it updated. You are responsible for maintaining the confidentiality of your credentials and for activity under your account.
You must promptly notify legal@stellarlabs.africa if you suspect unauthorized access, account compromise, or misuse. We may require you to reset credentials or take other security measures.
4. The LiveLens Service
LiveLens provides tools for creating, managing, publishing, hosting, and analyzing web-based AR experiences. Features may include image-target tracking, world effects or tracking, media and 3D asset management, AI-assisted generation, analytics, and other capabilities introduced over time.
We may modify, add, remove, suspend, or discontinue features. Where reasonably practicable, we will provide notice of material changes that materially affect paid functionality.
The Service relies on third-party AR, hosting, cloud, AI, browser, network, and other technologies. Availability and performance may be affected by factors outside our reasonable control.
5. Plans, usage limits, and free accounts
LiveLens may offer free and paid plans. The features, storage, projects, publishing capabilities, AI Credits, analytics, scans, bandwidth, and other usage limits applicable to a plan are described on the applicable pricing or plan page and may change over time.
Free users may publish experiences and use eligible AI Studio features without providing a payment method. If a project or account reaches an applicable free-plan limit, the affected experience or feature may be blocked until the limit resets, the account upgrades, or additional applicable capacity is obtained.
We may impose reasonable technical limits, throttling, or other controls where usage materially exceeds plan limits or creates an unreasonable burden on the Service.
6. Subscriptions, billing, and cancellation
Paid subscriptions and AI Credits are billed according to the pricing shown at checkout. By purchasing, you authorize LiveLens and its payment partners to charge applicable fees.
Subscriptions automatically renew for successive billing periods until cancelled, unless otherwise stated at purchase.
You may cancel a subscription through the applicable billing controls in your account. Cancellation generally remains effective at the end of the current paid billing period, and you retain paid-plan access through that period unless otherwise stated.
After cancellation or expiration, the account enters a seven-day grace period. During the grace period, applicable paid-plan functionality may remain available while the account transitions. After the grace period, the account is downgraded to the applicable free subscription tier and the free-tier limits apply.
A downgrade may cause Published Experiences or other functionality to become blocked where continued use exceeds the applicable free-tier limits. We are not required to preserve paid-plan functionality after the grace period.
Subscription payments are generally non-refundable except where required by applicable law or expressly stated in a written promotion or agreement.
We may change prices with reasonable notice before the new price applies to a renewal. Price changes do not affect a prepaid billing period unless otherwise stated.
If payment fails, we may suspend or restrict paid functionality after any applicable grace period and may attempt to collect the outstanding amount.
7. AI Credits
AI Credits are consumed when an eligible AI generation job is submitted. If a generation job fails in a manner that qualifies for credit restoration, the applicable credit will be returned.
AI Credits issued through subscription renewals are added to the existing balance rather than replacing previously accumulated credits.
AI Credits do not expire. If you cancel or downgrade your subscription, previously accumulated AI Credits remain associated with your account and may be used subject to the availability of the applicable AI feature.
AI Credits are not refundable, redeemable for cash, transferable, or exchangeable except where required by applicable law.
We may change the amount of AI Credits included in a plan or the number of credits required for a particular generation feature, with reasonable notice where the change materially affects future usage.
8. AI Studio and AI-generated content
AI Studio may provide text-to-3D, image-to-3D, transformation, generation, and related AI functionality. AI outputs are provided "as generated."
You are responsible for reviewing AI-generated outputs before publishing, distributing, or using them commercially. We do not guarantee that outputs are accurate, safe, suitable, error-free, unique, non-infringing, or appropriate for a particular purpose.
AI systems may produce similar or substantially similar outputs for different users. LiveLens does not guarantee exclusivity of AI-generated outputs.
You are responsible for ensuring that prompts, reference images, and other inputs you submit to AI Studio may lawfully be processed and used for the requested purpose.
AI features may depend on third-party AI providers and may be changed, limited, or discontinued.
9. AI training and model improvement
As described in our Privacy Policy, LiveLens may use information processed through the Service, including prompts, outputs, usage information, feedback, technical information, and User Content, to improve, evaluate, develop, and train AI systems and models used to improve the Service and user experience.
Where personal information is included, we will process it in accordance with applicable law and our Privacy Policy. You should not submit confidential, regulated, or sensitive information to AI features unless you have the necessary rights and understand the applicable processing.
10. Your Content and ownership
As between you and LiveLens, you retain ownership of your User Content, subject to any rights belonging to third parties.
You grant LiveLens a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, modify as technically necessary, display, transmit, distribute, and otherwise use User Content as reasonably necessary to operate, provide, secure, maintain, improve, and develop the Service, including delivering Published Experiences to end users at your direction.
The license above continues for as long as reasonably necessary to provide the Service and for limited periods thereafter where necessary for backups, security, legal compliance, dispute resolution, or other legitimate purposes described in the Privacy Policy.
Nothing in these Terms transfers ownership of your User Content to LiveLens.
11. Your representations regarding User Content
You represent and warrant that you have all rights, permissions, licenses, and legal authority necessary to upload, process, publish, distribute, and otherwise use your User Content through the Service.
You are responsible for obtaining appropriate permissions for photographs, personal information, trademarks, copyrighted works, music, likenesses, products, and other third-party material included in your User Content.
You must not use LiveLens to publish content that violates applicable law or third-party rights.
12. Publishing and responsibility for AR experiences
You are responsible for the content, claims, instructions, products, promotions, advertisements, data collection, and other materials presented through Published Experiences that you create or authorize.
LiveLens does not independently verify or endorse claims, advertisements, product information, health claims, safety instructions, or other statements contained in User Content.
You are responsible for ensuring that Published Experiences comply with applicable advertising, consumer-protection, privacy, intellectual-property, safety, and other laws.
LiveLens does not guarantee that a Published Experience will track, render, or function flawlessly on every device, browser, operating system, network, lighting condition, physical environment, or AR-capable device.
13. Analytics
LiveLens may provide analytics for Published Experiences, including total events, launches, AR activations, model views, errors, assets engaged, unique visitors, and sessions.
Analytics are estimates based on available technical and event data and may contain inaccuracies, omissions, duplicate events, or limitations caused by browsers, devices, network conditions, privacy controls, blockers, or third-party technology.
Use of analytics must comply with applicable law and the privacy obligations applicable to your Published Experiences.
14. Acceptable use
You agree not to:
- Use the Service for unlawful, fraudulent, harmful, deceptive, or abusive purposes.
- Upload or distribute malware, malicious code, ransomware, spyware, or other harmful software.
- Upload or publish content that infringes intellectual-property, privacy, publicity, confidentiality, or other rights.
- Publish content involving child sexual abuse or exploitation, sexual exploitation, or other prohibited unlawful content.
- Use the Service to facilitate phishing, credential theft, impersonation, scams, or fraudulent transactions.
- Publish deceptive AR experiences designed to mislead users about sponsorship, identity, safety, products, services, or data collection.
- Collect or process personal information through a Published Experience without the necessary lawful basis, notice, permissions, or safeguards.
- Attempt to reverse engineer, decompile, interfere with, scrape, overload, probe, or circumvent security or access controls.
- Circumvent plan limits, AI-credit systems, rate limits, usage controls, or payment requirements.
- Use the Service to distribute malicious links or QR codes.
- Resell, sublicense, lease, or provide unauthorized access to the Service except as expressly permitted.
- Use the Service to build a substantially competing service through unauthorized automated access or systematic extraction.
- Interfere with another user's use of the Service.
15. Content moderation and enforcement
We may, but are not obligated to, review, monitor, remove, restrict, disable, or refuse to publish User Content that we reasonably believe violates these Terms, applicable law, or the safety, security, or integrity of the Service.
We may suspend or terminate accounts, restrict publishing, block experiences, revoke access to features, or take other appropriate measures where we reasonably believe there is a violation, security risk, legal requirement, abuse, fraud, or threat to the Service or other users.
Where appropriate and reasonably practicable, we may provide notice of enforcement action and an opportunity to address the issue, except where immediate action is necessary for legal, security, fraud-prevention, or safety reasons.
16. Intellectual property
The Service, including software, platform architecture, branding, trademarks, logos, documentation, interfaces, design elements, and underlying technology, is owned by LiveLens or its licensors and is protected by applicable intellectual-property laws.
Except for the limited rights expressly granted in these Terms, you receive no ownership or license rights in LiveLens technology, trademarks, or underlying platform code.
You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works of the Service except where applicable law expressly permits such activity.
17. Copyright and intellectual-property complaints
If you believe content available through LiveLens infringes your copyright or other intellectual-property rights, contact legal@stellarlabs.africa with sufficient information for us to identify the allegedly infringing content and understand the basis of your complaint.
We may remove, restrict, or disable access to disputed content while investigating a complaint. We may also request additional information from the complainant or account holder.
18. Built-for-You Concierge Services
LiveLens may offer optional Built-for-You Concierge Services through which LiveLens or designated partners design and build an AR experience for a specific project.
Submitting a proposal request does not obligate either party until the customer accepts a quote, proposal, statement of work, or other written agreement and completes any required payment.
Concierge Services are scoped on a per-project basis. Fees may depend on project complexity, assets, timeline, revisions, integrations, and other requirements.
Concierge fees are separate from subscriptions, AI Credits, and usage fees. Payment for Concierge Services does not cancel, pause, discount, or replace a subscription or applicable platform fees.
The customer must maintain any account and plan required to access, publish, host, or manage experiences delivered through Concierge Services.
Ownership and licensing of custom deliverables, source files, designs, models, animations, project configurations, and other project-specific materials will be determined by the applicable accepted proposal, statement of work, or written agreement.
Work outside the agreed scope may require a new quote or change order. Concierge fees are generally non-refundable once work has begun, except where required by law or expressly stated in the applicable written agreement.
19. Third-party services
The Service may integrate third-party AR runtimes, AI providers, cloud services, payment processors, authentication providers, analytics tools, content-delivery services, and other third-party technologies.
Your use of third-party services may be subject to their separate terms and privacy policies. LiveLens is not responsible for third-party services outside our reasonable control, including their availability, performance, security, policies, or changes.
20. Beta and experimental features
Some features may be identified as beta, preview, experimental, or early access. Such features may contain errors, change substantially, have limited availability, or be discontinued without notice. Unless otherwise stated, beta and experimental features are provided on an "as is" and "as available" basis.
21. Service availability and force majeure
We do not guarantee uninterrupted, error-free, or continuously available access to the Service. Outages may occur because of maintenance, infrastructure failures, third-party services, internet or network failures, cyber incidents, browser or device limitations, or other causes.
LiveLens will not be responsible for delay or failure caused by circumstances beyond our reasonable control, including natural disasters, war, civil unrest, government action, labor disputes, widespread infrastructure failures, internet disruptions, power failures, or major third-party provider outages.
22. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICE OR ANY AR EXPERIENCE WILL BE UNINTERRUPTED, SECURE, ACCURATE, ERROR-FREE, AVAILABLE AT ALL TIMES, OR COMPATIBLE WITH EVERY DEVICE, BROWSER, OPERATING SYSTEM, NETWORK, LIGHTING CONDITION, OR PHYSICAL ENVIRONMENT.
WE DO NOT WARRANT THAT AI-GENERATED OUTPUTS WILL BE ACCURATE, UNIQUE, ERROR-FREE, SAFE, OR FREE FROM THIRD-PARTY INTELLECTUAL-PROPERTY CLAIMS.
23. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, STELLARLABS AFRICA LTD AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES ARISING FROM OR RELATING TO THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR CLAIMS ARISING FROM OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO LIVELENS FOR THE SERVICE DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) USD $100.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.
24. Indemnification
To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless StellarLabs Africa LTD and its affiliates, officers, directors, employees, contractors, and licensors from claims, damages, liabilities, losses, costs, and reasonable legal fees arising from or relating to: (a) your User Content; (b) your Published Experiences; (c) your use or misuse of the Service; (d) your violation of these Terms; (e) your violation of applicable law; or (f) your infringement or violation of a third party's rights.
We may assume control of the defense of a claim subject to indemnification, and you agree to reasonably cooperate with us. You may not settle an indemnified claim in a manner that admits liability or imposes obligations on us without our prior written consent.
25. Termination and suspension
You may stop using the Service and request deletion of your account at any time.
We may suspend or terminate your access if you breach these Terms, fail to pay amounts due, create a security or legal risk, engage in abuse or fraud, or where suspension or termination is reasonably necessary to comply with law or protect the Service, users, or third parties.
Upon termination, your right to use the Service ends. Data and User Content may be handled according to the retention and deletion provisions in our Privacy Policy. Certain provisions, including intellectual-property rights, disclaimers, limitations of liability, indemnification, dispute provisions, and provisions that by their nature should survive, will continue after termination.
26. Governing law and disputes
These Terms are governed by the laws of the Republic of Ghana, without regard to conflict-of-law principles.
Before commencing formal proceedings, the parties agree to attempt in good faith to resolve a dispute through written notice and informal discussions for 30 days, unless urgent legal relief is reasonably required.
If the dispute cannot be resolved informally, it will be subject to the jurisdiction of the courts of Ghana, subject to any mandatory rights or procedures that cannot lawfully be excluded.
27. Changes to these Terms
We may update these Terms from time to time. We will post the updated Terms and change the Last Updated date.
For material changes, we may provide reasonable notice through the Service, by email, or by another appropriate method. Continued use of the Service after the effective date of revised Terms constitutes acceptance to the extent permitted by applicable law.
28. General provisions
28.1 Assignment
You may not assign or transfer these Terms without our prior written consent, except where applicable law permits otherwise. We may assign these Terms in connection with a merger, acquisition, corporate restructuring, financing, or sale of substantially all of our assets.
28.2 Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.
28.3 Waiver
Our failure to enforce a provision of these Terms does not constitute a waiver of our right to enforce that provision later.
28.4 Entire agreement
These Terms, the Privacy Policy, and any applicable accepted proposal, statement of work, order form, or additional terms constitute the agreement between you and LiveLens concerning the Service and supersede prior agreements on the same subject matter, except where a later written agreement expressly states otherwise.
28.5 No partnership
These Terms do not create a partnership, joint venture, employment, agency, or fiduciary relationship between you and LiveLens.
28.6 Electronic communications
You agree that electronic notices, records, communications, and acceptance mechanisms may satisfy legal requirements for written communications to the extent permitted by applicable law.
29. Contact
Questions about these Terms should be directed to:
StellarLabs Africa LTD
Kasoa, near Mother and Child Hospital, Ghana
Company Registration Number: CS185750926
Legal: legal@stellarlabs.africa
General Support: hello@stellarlabs.africa
Telephone: +233 55 440 6529
Website: stellarlabs.africa