StellarLabs Africa LTD ("StellarLabs Africa," "LiveLens," "we," "us," or "our") operates the LiveLens platform, including our website, creator tools, AI Studio, asset library, AR publishing tools, analytics services, and related products and services (collectively, the "Service").
This Privacy Policy explains how we collect, use, disclose, store, protect, and otherwise process personal information when you use the Service, visit our website, create an account, publish an AR experience, interact with a published AR experience, or communicate with us.
StellarLabs Africa LTD
Registered Business Address: Kasoa, near Mother and Child Hospital, Ghana
Company Registration Number: CS185750926
Website: stellarlabs.africa
General Support: hello@stellarlabs.africa
Legal and Privacy: legal@stellarlabs.africa
Telephone: +233 55 440 6529
This Privacy Policy should be read together with our Terms of Service and any other privacy notices or disclosures presented when you use particular features. Where applicable law requires consent for a particular processing activity, we will request that consent separately.
1. Our role as a data controller
For personal information that we collect and process for our own business purposes, StellarLabs Africa LTD acts as the data controller. We determine the purposes for which and the manner in which certain personal information is processed.
In some circumstances, LiveLens may process information on behalf of a customer. For example, a business using LiveLens may publish an AR experience that collects information directly from its own customers or visitors. In those circumstances, the LiveLens customer may determine the purpose of that processing, while LiveLens may act as a service provider or processor. The relevant customer's privacy notice may also apply.
2. Information we collect
2.1 Account and profile information
When you create or maintain a LiveLens account, we may collect your name, email address, password or authentication credentials, profile information, account ID, organization or business information you provide, account preferences, subscription and plan information, and information associated with team or workspace accounts when those features become available.
If you sign in using a third-party authentication provider such as Google, we may receive information that the provider makes available to us, such as your name, email address, profile identifier, and other information permitted by your account settings. We do not receive your third-party authentication password.
2.2 Billing and transaction information
When you purchase a subscription, AI credits, or other paid services, payment information may be processed by our payment providers. Depending on the payment method and provider, we may receive transaction ID, payment status, amount paid, currency, subscription plan, billing period, payment method type, customer or billing identifier, and refund or chargeback information. We generally do not receive or store your full payment-card number or payment authentication credentials when those are handled directly by our payment provider.
2.3 Device and technical information
When you access LiveLens, we may automatically collect IP address, browser type and version, operating system, device type, device identifiers or similar technical identifiers, screen or viewport information, language and timezone, referring website or URL, pages and features accessed, approximate geographic location derived from IP address, date and time of access, network information, and error and diagnostic information.
2.4 Projects, assets, and User Content
You may upload or create images, videos, audio, 3D models, text, marker or target images, product packaging, project configurations, AR scenes, animations, materials, textures, prompts, AI-generated assets, and other files or information. We collectively refer to these as "User Content."
We process User Content to store and manage projects, process and render AR experiences, deliver published experiences, provide sharing functionality, generate AI assets when requested, provide support, maintain security, diagnose technical problems, and improve LiveLens.
2.5 AI generation inputs
When you use AI Studio, we may process prompts, reference images, uploaded assets, generation parameters, project information necessary to complete the request, generated outputs, generation status, technical information, and AI-credit usage.
2.6 AR experience analytics
When end users open published experiences, we may collect technical and engagement information such as launches, sessions, AR activations, model views, errors, assets engaged, unique visitors, and other interaction events.
3. How we use personal information
We may use personal information to:
- Provide, operate, maintain, and secure the Service.
- Create and authenticate accounts.
- Store projects and assets and deliver published AR experiences.
- Run AI generation and store outputs in your asset library.
- Process subscriptions, AI credits, payments, refunds, and billing.
- Provide analytics and usage reporting.
- Respond to support requests and communicate about the Service.
- Detect abuse, fraud, unauthorized access, and violations of our Terms of Service.
- Analyze usage, fix bugs, improve performance, and develop new features.
- Improve, evaluate, develop, and train AI systems as described in this Privacy Policy.
- Comply with legal obligations and protect our rights, users, and the public.
4. AI Studio and third-party AI providers
LiveLens may provide AI-powered features including text-to-3D, image-to-3D, asset generation, transformation, and related functionality.
Some AI features may rely on third-party artificial intelligence providers. Where applicable, prompts, reference files, images, assets, or other information necessary to provide the requested AI feature may be transmitted to those providers.
Those providers may process information according to their own terms and privacy policies, as well as contractual arrangements we maintain with them. We select service providers we believe are appropriate for the services they provide, but third-party providers operate independently from LiveLens.
5. AI model improvement and training
We may use information processed through LiveLens to improve, evaluate, develop, and train AI systems and models used to improve the Service and user experience.
Depending on the applicable feature and information involved, this may include AI prompts, AI generation parameters, AI outputs, user feedback, error information, usage patterns, uploaded or generated content, and technical information associated with AI generation.
Where personal information is included in such information, we will process it in accordance with applicable data-protection law and this Privacy Policy. We may also use aggregated, statistical, or de-identified information for research, analytics, model evaluation, and product improvement.
We do not represent that AI-generated outputs are unique or free from third-party intellectual-property claims. You should review AI-generated content before publishing or using it commercially.
6. Information collected through published AR experiences
When you publish an AR experience through LiveLens, people may access that experience through a browser, QR code, link, image target, or another mechanism.
Depending on the experience and configuration, we may collect IP address, device type, browser information, approximate location derived from IP address, date and time of access, session information, experience launches, AR activation events, model views, assets engaged with, errors, and other interaction events configured by LiveLens or the experience owner.
The specific information collected may depend on the experience, device, browser, AR technology, and analytics configuration.
7. LiveLens analytics
For creators and businesses using LiveLens, we may provide analytics relating to published AR experiences, including total events, launches, AR activations, model views, errors, assets engaged, unique visitors, and sessions.
Analytics are intended to help experience owners understand how their published experiences are being used. Analytics may be based on technical identifiers, event information, and other usage data. Information presented to an experience owner may be aggregated or otherwise limited. We do not guarantee that analytics measurements are perfectly accurate or represent every interaction.
8. How we share information
We do not sell personal information. We may share information where reasonably necessary with:
- Service providers for cloud hosting, databases, authentication, email, analytics, payment processing, customer support, security, content delivery, AR infrastructure, AI processing, monitoring, and error reporting.
- Third-party AI providers when necessary to provide AI features.
- AR and technology providers required to render or deliver web-based AR experiences.
- Payment providers for transactions, subscriptions, refunds, disputes, and fraud prevention.
- Other users or the public when you intentionally publish or share an AR experience, according to your publishing settings.
- Professional advisers, corporate transaction counterparties, or successors where reasonably necessary in a merger, acquisition, financing, restructuring, reorganization, or sale of assets.
- Authorities or other parties where required by law or reasonably necessary to protect rights, property, safety, or the integrity of the Service.
9. Legal bases for processing
Depending on the circumstances and applicable law, we may process personal information based on performance of a contract, consent, compliance with a legal obligation, protection of rights or safety, legitimate business interests where permitted, or another lawful basis available under applicable law.
Where we rely on consent, you may withdraw that consent, subject to legal and operational limitations. Withdrawal does not affect processing that occurred before withdrawal.
10. International data transfers
LiveLens and its service providers may process information in countries outside Ghana and outside the country in which you are located. Cloud, AI, payment, analytics, hosting, or other providers may operate internationally.
Where personal information is transferred internationally, we take reasonable steps to use appropriate safeguards and contractual or other mechanisms required by applicable law.
11. Data retention
We retain personal information for as long as reasonably necessary to provide the Service, maintain account records, process billing, meet legal obligations, resolve disputes, prevent fraud, maintain security, enforce agreements, maintain backups, and protect our rights.
If you delete your account, we generally begin deleting or anonymizing account and User Content associated with the account within 30 days, subject to legal, tax, accounting, fraud-prevention, security, dispute-resolution, enforcement, and legitimate backup or disaster-recovery requirements.
Backup copies may remain for a limited period before being securely overwritten or deleted.
12. Security
We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. No internet transmission, cloud infrastructure, or electronic storage system can be guaranteed to be completely secure.
You are responsible for protecting your account credentials and notifying us promptly if you believe your account has been compromised.
14. Your privacy rights
Depending on your location and applicable law, you may have rights to know whether we process your personal information, request access, request correction, request deletion or destruction where legally available, object to certain processing, request restriction or prevention of certain processing, withdraw consent where processing is based on consent, request information about recipients, request a copy or export of certain information, complain about our processing, and exercise other rights provided by applicable law.
We may need to verify your identity before responding to a request and may decline or limit a request where permitted or required by law.
15. How to exercise your rights
To make a privacy request, contact legal@stellarlabs.africa. You may also write to StellarLabs Africa LTD, Kasoa, near Mother and Child Hospital, Ghana, or call +233 55 440 6529. Please provide enough information for us to understand and verify your request. We aim to respond within the timeframe required by applicable law.
16. Complaints
If you believe LiveLens has processed your personal information unlawfully or otherwise violated your privacy rights, contact legal@stellarlabs.africa first so we can investigate and attempt to resolve the matter.
You may also have the right to lodge a complaint with the relevant data-protection authority, including the Data Protection Commission of Ghana where applicable.
17. Children's privacy
LiveLens is not intended for children under 16 years of age. We do not knowingly request or intentionally collect personal information from children under 16 for independent use of the Service.
If you believe a person under 16 has created an account or provided personal information without appropriate authorization, contact legal@stellarlabs.africa. If we learn that we have collected personal information from a child in circumstances where collection was not permitted, we will take reasonable steps to delete it.
18. Information submitted by customers about other people
LiveLens customers may upload or process information relating to other individuals through their projects and AR experiences, including photographs, customer information, employee information, marketing materials, product information, and event information.
Customers are responsible for ensuring that they have the appropriate rights, permissions, notices, and lawful basis required to process and publish such information through LiveLens. Customers should not upload sensitive personal information or information about other individuals unless they have a lawful basis and appropriate safeguards.
19. Automated decision-making
LiveLens may use automated systems, including AI systems, to provide features such as content generation, asset generation, recommendations, fraud detection, security monitoring, and product improvement.
We do not currently intend for AI-generated content or automated systems to make decisions that produce legal or similarly significant effects on individuals. If this changes, we will provide additional information and rights where required by applicable law.
20. Third-party websites and services
The Service may contain links to third-party websites, applications, services, or platforms. We are not responsible for the privacy practices of third parties that operate independently from LiveLens. You should review their privacy policies before providing information to them.
21. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will update the Last Updated date. Where changes are material, we may provide additional notice through the Service, email, or another appropriate communication method. Your continued use after the effective date of an updated policy means the updated policy applies, except where applicable law requires additional consent.
22. Contact us
StellarLabs Africa LTD
Kasoa, near Mother and Child Hospital, Ghana
Company Registration Number: CS185750926
Legal and Privacy: legal@stellarlabs.africa
General Support: hello@stellarlabs.africa
Telephone: +233 55 440 6529
Website: stellarlabs.africa