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Frequently asked questions
Common questions about LiveLens Creator Studio.
How do I publish an AR experience?
Open your project in the workspace, configure your scene and triggers, then use Share or Publish from the project menu. Your experience gets a public link once publishing completes.
How do AI 3D credits work?
Credits are consumed when you generate 3D assets in Generate. Your balance appears in Settings → Credits and in the sidebar usage widget. You can buy more credit packs from Settings → Billing.
Where can I see engagement data?
Use Analytics in the sidebar for a workspace-wide overview, or open a project and go to its Analytics tab for per-project charts and events.
How do I change or cancel my plan?
Go to Settings → Billing to upgrade, switch plans, or cancel. Changes take effect according to your billing cycle; you keep access until the period ends after cancellation.